Customer Service & Application Support

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World Wide Service & Applications Support Network to Maximize your Investment

Applied Precision's Worldwide Network

Applied Precision's world wide support network includes factory certified service engineers, spare part warehouses and depots, application scientists and a state-of-the-art training facility. We have created a support structure to meet your business needs in terms of productivity and process improvements.

A global customer base demands global support. Applied Precision, headquartered in Issaquah, Washington, has opened offices in Europe and Asia to support our worldwide customers. Our regional call centers in Europe and the United States provide email and phone support for your service and sales questions. We have Factory Certified Service Engineers around the world to make sure our customers receive quick and efficient service.

Recognizing our customers' process and productivity needs, as well as industry advancements, we have experts in-house to work with our customers on their application requirements.

Applied Precision has a world class training facility and education program for advanced training of our customers. Our training program continues to develop as we make new product advancements.

Additional Service Support

• On-site service and applications support
• Emergency field service support
• In-house and on-site advanced training

Extended Warranty & Maintenance Agreements

Applied Precision provides a number of choices for warranty and maintenance agreements.

Extended Maintenance Agreements - Ensure your capital investment with:

• Released software updates
• On-site service and applications support
• Replacement parts - excludes wear items
• Service and applications support
• Preventative maintenance
• Emergency field service support
• In-house and on-site advanced training (DeltaVision^® only)

Service & Applications Telephone Support:

• No limit on the number of calls
• Guaranteed response time
• Cost effective way to access applications help on process related issues

Contact Applied Precision for more details.

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